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Shipping Policy

Effective Date: June 11, 2026

At GrowsRoots, we are committed to delivering your orders safely and efficiently across India.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Shipping & Delivery

We currently ship across India.
Standard delivery typically takes 5–7 business days from the date of dispatch.
Delivery timelines may vary depending on your location, courier partner availability, weather conditions, and other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Any free shipping offers will be clearly communicated on the website.

Order Tracking

Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
Customers can use the tracking information to monitor the status of their shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

Remote delivery locations
Adverse weather conditions
Public holidays
Courier service disruptions
Government restrictions or unforeseen events

GrowsRoots shall not be held responsible for delays caused by third-party logistics providers.

Incorrect Address Information

Customers are responsible for providing accurate shipping details. GrowsRoots will not be liable for failed deliveries, delays, or additional charges resulting from incorrect or incomplete address information.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at support@growsroots.com and provide photographs of the package and product for assistance.