Fresh seeds, Limited stock, happy MONSOON

Refund & Return Policy

At GrowsRoots, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the following terms:

7-Day Return Policy

Products may be returned within 7 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition.
- Returned with original packaging, tags, and accessories (if applicable).
- Accompanied by proof of purchase or order details.

Return Process

Email us at support@growsroots.com within 7 days of receiving your order.
Include your order number, reason for return, and photos (if the item is damaged or incorrect).
Our support team will review your request and provide return instructions.

Refunds

Once the returned product is received and verified by our team, the refund process will be initiated.
Refunds will be issued to the original payment method used for the purchase.
Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse, negligence, or improper handling.
Items returned without original packaging or proof of purchase.
Customized or personalized products (if applicable).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@growsroots.com with supporting photographs, and we will arrange a replacement or refund as appropriate.